Refund & Replacement Policy

All products sold on Zylg Mart are intangible digital credentials, license activations, or software seats delivered immediately upon payment. Due to the instant nature of digital deliverables, all sales are strictly final and non-refundable. We do not issue cash refunds, card reversals, or payment cancellations under any circumstances.

While monetary refunds are not granted, customer satisfaction is protected by our comprehensive Replacement Guarantee. If a delivered account experiences valid technical failure during its active warranty period, our team provides an automated replacement credential upon ticket review:

• ChatGPT Plus: Delivered in automated key form with direct account login. Replacements are generated automatically by our system during access lockouts.
• Streaming & Software Accounts: Covered for their selected purchased duration (e.g., 1 Month, 3 Months, 12 Months, or Lifetime where specified).
• Netflix 4K UHD: Accounts are supplied as 4K tier; however, active plan tiers may occasionally vary depending on available stock. Customers can instantly self-replace the account at any time without issue.
• Amazon Prime Video: Ad-free streaming globally except in countries with Amazon native ad-free surcharges (US, UK, DE, CA, FR, IT, ES, AU). Baseline ads in add-on countries do not qualify for replacement.
• DAZN Regional Content Variation: DAZN accounts are fulfilled with randomized regional assignment (predominantly Spain / European regions). Territorial variations in live sports broadcasting rights (including domestic football leagues such as the Bundesliga or regional cup matches) are governed entirely by upstream platform licensing and do not qualify as a product defect. Requests for refunds, cancellations, or replacements due to country-specific channel variations are strictly ineligible and will be rejected.

• 24-Hour Vouch Requirement: You must submit a delivery vouch / confirmation within 24 hours of receiving your product in our official Discord. Warranty coverage is contingent upon this verification.
• Full Uncropped Screenshot: All replacement claims require a full, uncropped system screenshot showing the error message, username/email, and desktop taskbar with time/date.

Opening a payment dispute, PayPal claim, or bank chargeback before contacting our Discord support team immediately and permanently voids all warranties across all past and current orders, followed by an automated blacklist across our merchant network. Always open a Discord ticket first — our team resolves 100% of verified issues promptly.